Terms and Conditions
1. Introductory Provisions
These Terms and Conditions govern the contractual relationship between ProNex Consulting s. r. o., with registered office at Trieda KVP 1C, 040 23 Košice, ID: 56685530 (hereinafter "Provider") and the service client (hereinafter "Client").
2. Service Order and Contract Formation
Initial consultation:
The Provider offers the first introductory consultation of 20 minutes free of charge.
Price quote:
Based on needs analysis, the Provider prepares a price quote.
Contract formation:
The contractual relationship is established by email confirmation of the price quote by the Client or by signing a separate contract.
3. Payment Terms
Price:
The price for services is set in the price quote (one-time for project or monthly flat rate).
Advance payment:
The Provider reserves the right to issue a proforma (advance) invoice of up to 100% of the project price. Work on the project starts only after payment is credited to the Provider's account.
Invoices:
Invoices are sent electronically with a payment term of 7 to 14 days, unless otherwise agreed.
4. Rights and Obligations
- The Provider is obliged to proceed with professional care.
- The Client is obliged to provide necessary cooperation (materials, information). Client's delay in providing materials extends the service delivery deadline.
5. Withdrawal from Contract (Cancellation)
- The Client may cancel the order before work begins without a fee.
- If withdrawal occurs during implementation, the Client is obliged to pay the Provider a proportional part of the price for work already performed and costs incurred.
6. Complaints and Liability
- Any complaints regarding service quality must be submitted in writing to email: info@pronex-consulting.eu.
- Complaints are resolved primarily by agreement (remedy or reasonable discount).
- The Provider is not liable for damages caused by incorrect interpretation of consultations by the Client.
7. Final Provisions
These Terms and Conditions are valid from February 6, 2025. Relationships not covered by these Terms and Conditions are governed by the Slovak Commercial Code.
For any questions, please contact us at info@pronex-consulting.eu.