Terms and Conditions

Nature of services:

Services are intended for businesses and companies (B2B). They apply to small and medium enterprises needing marketing, web, processes, or AI automation. This is not a consumer sale to individuals outside business activity.

Scope of services:

The Provider mainly offers audit and strategy, marketing and lead generation, social media management, web design, process and team setup, AI automation, CRM and customer systems, management and optimisation of solutions, monthly plans (START, GROWTH, SYSTEM), managed web services and one-off projects according to the current offer on the website. The specific scope, price and conditions are stated in the applicable offer, quotation or commercial service description.

Contact:

Email: info@pronex-consulting.eu, phone: +421 950 413 085, website: www.pronex-consulting.eu

Initial consultation:

The Provider offers the first introductory consultation of 20 minutes free of charge. The Client may book a slot via the contact form, email, or online calendar (Calendly) on the website.

Price quote:

Based on the Client’s needs, the Provider prepares an offer or quotation. For Web Essential, Web Business and Landing Express, the Provider may prepare a limited initial visual proposal before payment so the Client can assess the project direction. This initial proposal is demonstrative, is not a final deliverable and does not grant commercial usage rights unless the service is ordered.

Contract formation:

The contractual relationship is established by express acceptance of the offer or quotation by email, by signing a separate contract, or for standardised web products with an initial proposal, when the Client expressly approves that proposal and asks the Provider to continue with implementation. If the Client does not approve the initial Web Essential, Web Business or Landing Express proposal and decides not to continue, no setup fee, first monthly payment or relevant product price is invoiced.

Price:

Service pricing is determined by the applicable offer, quotation or published tariff: a one-off payment for projects or a monthly fee for recurring services. Monthly services published as having no lock-in may be cancelled for the next billing cycle without a cancellation penalty. The recommendation to work for at least three months is commercial guidance and does not create a mandatory minimum term.

Advance payment:

For Web Essential, Web Business and Landing Express, the setup fee, first monthly payment or one-off price is not charged before the Client approves the initial visual proposal. After approval and an express request to continue, the Provider may invoice the setup fee and first cycle or the relevant one-off price before completing implementation. For other bespoke projects, the Provider reserves the right to request a pro forma invoice of up to 100% of the agreed price before implementation begins.

Invoices:

Invoices are sent electronically with a payment term of 7 to 14 days, unless otherwise agreed.

Service delivery:

The Provider delivers outputs electronically (email, link, system access) according to the agreed scope in the quote. Deadlines may shift if the Client delays cooperation.

Acceptance of deliverables:

The Client reviews deliverables within 7 business days of receipt. If no written objection is raised within this period, deliverables are deemed accepted unless otherwise agreed.

Intellectual property:

The Client’s domain should, wherever technically possible, be registered or maintained in the Client’s name. Text, images, trademarks and other materials supplied by the Client remain the Client’s property. After all due amounts are paid in full, deliverables created specifically for the Client are transferred to the extent stated in the offer or contract. The Provider retains its general know-how, methodologies, templates, libraries, reusable components and third-party elements. Where a recurring service includes ProNex-managed hosting, that hosting continues until the end of the paid billing cycle and does not create additional lock-in. Before the service ends, the Client may request delivery of its content and the files or specific deliverables included in the agreed scope. Technical migration, rebuilding on another platform or transfer of components outside the agreed scope may be quoted separately.

Confidentiality:

Both parties agree to keep confidential business and technical information obtained during cooperation that is not publicly available.

Dispute resolution:

Parties shall seek to resolve disputes amicably first. If no agreement is reached within 30 days, the courts of the Slovak Republic at the Provider's registered office have jurisdiction, unless mandatory law provides otherwise.

Changes to Terms:

The Provider may update these Terms by publishing a new version on the website. Changes do not apply to already concluded contracts unless agreed otherwise.