Terms and Conditions
Last updated: June 30, 2025
1. Introductory Provisions
These Terms and Conditions govern the contractual relationship between ProNex Consulting s. r. o., with registered office at Trieda KVP 1C, 040 23 Košice, ID: 56685530, Tax ID: 2122420256, VAT ID: SK2122420256 (hereinafter "Provider") and the service client (hereinafter "Client").
Nature of services:
Services are intended for businesses and companies (B2B). They apply to small and medium enterprises needing marketing, web, processes, or AI automation. This is not a consumer sale to individuals outside business activity.
Scope of services:
The Provider mainly offers: audit and strategy, marketing and lead generation, social media management, web and graphic design, process and team setup, AI automation, CRM and customer systems, management and optimization of solutions, monthly packages (START, GROWTH, SCALE), and one-off projects according to the current offer on the website. Specific scope, price, and timelines are always stated in an individual price quote.
Contact:
Email: info@pronex-consulting.eu, phone: +421 950 413 085, website: www.pronex-consulting.eu
2. Service Order and Contract Formation
Initial consultation:
The Provider offers the first introductory consultation of 20 minutes free of charge. The Client may book a slot via the contact form, email, or online calendar (Calendly) on the website.
Price quote:
Based on needs analysis, the Provider prepares a price quote.
Contract formation:
The contractual relationship is established by email confirmation of the price quote by the Client or by signing a separate contract.
3. Payment Terms
Price:
The price for services is set in the price quote (one-time for project or monthly flat rate).
Advance payment:
The Provider reserves the right to issue a proforma (advance) invoice of up to 100% of the project price. Work on the project starts only after payment is credited to the Provider's account.
Invoices:
Invoices are sent electronically with a payment term of 7 to 14 days, unless otherwise agreed.
4. Rights and Obligations
The Provider is obliged to proceed with professional care.
The Client is obliged to provide necessary cooperation (materials, information). Client's delay in providing materials extends the service delivery deadline.
Service delivery:
The Provider delivers outputs electronically (email, link, system access) according to the agreed scope in the quote. Deadlines may shift if the Client delays cooperation.
Acceptance of deliverables:
The Client reviews deliverables within 7 business days of receipt. If no written objection is raised within this period, deliverables are deemed accepted unless otherwise agreed.
5. Withdrawal from Contract (Cancellation)
- The Client may cancel the order before work begins without a fee.
- If withdrawal occurs during implementation, the Client is obliged to pay the Provider a proportional part of the price for work already performed and costs incurred.
6. Complaints and Liability
- Complaints regarding service quality must be submitted in writing to info@pronex-consulting.eu within 14 days of accepting the deliverable or completing the service stage.
- Complaints are resolved primarily by agreement (remedy or reasonable discount) within 30 days of receipt.
- The Provider is not liable for damages caused by incorrect interpretation of consultations by the Client or for lost profits. Total liability is limited to the amount paid for the relevant order, unless mandatory law provides otherwise.
7. Final Provisions
These Terms and Conditions are valid from February 6, 2025, last updated June 30, 2025. Relationships not covered by these Terms and Conditions are governed by the Slovak Commercial Code.
8. Intellectual Property, Confidentiality and Disputes
Intellectual property:
Upon full payment of the agreed price, bespoke deliverables created for the Client transfer to the Client unless otherwise agreed in the quote or contract. The Provider retains the right to use general know-how, methodologies, and non-client-specific components.
Confidentiality:
Both parties agree to keep confidential business and technical information obtained during cooperation that is not publicly available.
Dispute resolution:
Parties shall seek to resolve disputes amicably first. If no agreement is reached within 30 days, the courts of the Slovak Republic at the Provider's registered office have jurisdiction, unless mandatory law provides otherwise.
Changes to Terms:
The Provider may update these Terms by publishing a new version on the website. Changes do not apply to already concluded contracts unless agreed otherwise.
For any questions, please contact us at info@pronex-consulting.eu.